Tenants
We will strive to meet your requirements at all times.
How to Pay Your Rent
PLEASE THE ENSURE CASHIER QUOTES YOUR ADDRESS WHEN BANKING YOUR PAYMENT
How we can help
IF YOU ARE FACING FINANCIAL DIFFICULTIES
Contact myself urgently as I will be able to advise you on the best course of action to ensure your tenancy remains safe and you are quickly directed to the best advice available.
IF YOU DO NOT PAY YOUR RENT
Should you not pay your rent you can expect us to take swift action to ensure you bring your account up to date.
Once your arrears reach the equivalent of one full month’s rent you will be issued with two months notice to vacate the property. Only if we are satisfied that you have taken appropriate action to bring your rent account up to date we will consider allowing your tenancy to continue.
If you leave with arrears legal action will be taken at which address(s) you move too, and or against your guarantor, but action will continue until all of your arrears are recovered in full regardless of how long it takes
Property Inspection
An inspection of your property will be undertaken one month from your move in date and as deemed necessary thereafter.
We expect the property to be maintained to at least the standard to which it was supplied to you on your move in.
Any damage to the following will be charged to you at the end of your tenancy-
- Carpets not left as found
- Interior doors damaged
- Rubbish/ unwanted furniture left at property
- Uncompleted decoration
- Missing/ lost door and window keys
- Broken windows
If any of the above issues are found at inspection, you will be issued with a written notice to make good of these issues, if at the end of the deadline you have not done so the work will be undertaken and costs charged to you and your guarantor.
Loss Of Keys
Please note, lost keys will not be replaced, the only assistance we can offer is to arrange for the locks to be changed, which must be paid to the locksmith at the time of the visit.
Reporting of Repairs / Maintenance
Arrangements to log maintenance requirements are as follows –
During office hours –
Please call – 01429880364
OUT OF OFFICE HOURS (AFTER AND WEEKENDS)
Please call 07961481999 to speak to the out of hours duty officer who will be able to deal with absolute emergencies only.
Gas Queries
For non-urgent call please follow above guidelines, emergency or out pf hours please call 0800 111 999
Can you Smell Gas?
- Open all the doors and windows to ventilate the room. Get some fresh air immediately
- Switch off the appliance and do not reuse until it has been checked by a Gas Safe registered engineer
- Shut off the gas supply at the mains (if you know where that is)
- Call 0800 111 999 and then 07961481999 Between 9 and 5 Monday to Friday or 07961481999 out of hours
Loss of Electricity
To report a loss of electricity supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877
Water Leak
Should there be a significant leak inside your property, please turn off the water supply.
Complaints Procedure
In the first instance please refer any queries / complaints to Sarahann or call 01429880364
Outside agencies such as citizens advice bureau and the local council would also be able to advise you, however we would ask that you attempt to resolve any concerns with us in the first instance.
Sarahann Campion Properties is also a member of the property redress scheme.
The property redress scheme can be contacted as below –
0333 321 9418 or info@theprs.co.uk
Costs that will be charged to you as Tenant
- Lock Changes
- Unauthorised or poor DIY
- Damage caused by Tenant
- Rubbish/furniture not cleared from the property at the end of the tenancy
- Keys not returned to Sarahann Campion
- Unauthorised removal of fixtures/fittings
- All Fees are Inclusive of VAT
Start Your Search Today
To find out more about how we can help you,
email us at info@sarahanncampionproperties.co.uk or get in
touch with us today at the office on 01429880364
