An inspection of your property will be undertaken one month from your move in date and as deemed necessary thereafter.

We expect the property to be maintained to at least the standard to which it was supplied to you on your move in.

Any damage to the following will be charged to you at the end of your tenancy-

• Carpets not left as found 
• Interior doors damaged
• Rubbish/ unwanted furniture left at property
• Uncompleted decoration
• Missing/ lost door and window keys
• Broken windows

If any of the above issues are found at inspection, you will be issued with a written notice to make good of these issues, if at the end of the deadline you have not done so the work will be undertaken and costs charged to you and your guarantor.

Please note, lost keys will not be replaced, the only assistance we can offer is to arrange for the locks to be changed at a cost of £40 per lock which must be paid to the locksmith at the time of the visit.

Should you agree with us an appointment, or agree to allow access to one of our tradesmen and then fail to cancel no less than 2 hours before the agreed time a fee of £25 will be payable.

Arrangements to log maintenance requirements are as follows –

During office hours – 

Please call – 01429880364

OUT OF OFFICE HOURS (AFTER AND WEEKENDS)

Please call 07961481999 to speak to the out of hours duty officer who will be able to deal with absolute emergencies only.

For non-urgent call please follow above guidelines, emergency or out pf hours please call 0800 111 999

• Open all the doors and windows to ventilate the room. Get some fresh air immediately
• Switch off the appliance and do not reuse until it has been checked by a Gas Safe registered engineer
• Shut off the gas supply at the mains (if you know where that is)
• Call 0800 111 999 and then 07961481999 Between 9 and 5 Monday to Friday or 07961481999 out of hours

To report a loss of electricity supply, or if you are concerned about the safety of our equipment, call our 24 hour emergency number 0800 668877

Should there be a significant leak inside your property, please turn off the water supply.

In the first instance please refer any queries / complaints to Sarahann or call 01429880364

Outside agencies such as citizens advice bureau and the local council would also be able to advise you, however we would ask that you attempt to resolve any concerns with us in the first instance.

Sarahann Campion Properties is also a member of the property redress scheme.

The property redress scheme can be contacted as below –

0333 321 9418 or info@theprs.co.uk

• Lock Changes 
• Unauthorised or poor DIY
• Damaged caused by Tenant 
• Rubbish / furniture not cleared from the property at the end of the tenancy 
• Keys not returned to Sarahann Campion 
• Unauthorised removal of fixtures / fittings
• Legal costs to collect unpaid rent

As a tenant you can not normally end your tenancy in the fixed period of your tenancy (first 6 months).

Unless- 

You are able to find an alternative tenant who meets the original selection criteria and who is acceptable to Sarahann Campion Properties. 

Or by giving 2 months notice to end the tenancy at the end of the 6 month period

After the fixed six month period your tenancy becomes periodic and runs from month to month, you must give a full rental period as notice. For example, if your tenancy commences on the 15th of a month, notice must be given on the 15th, to end on the 14th of next month.

You can give one months notice by writing to us at – 

Sarahann Campion Properties 

18 Commercial Street

Trimdon Colliery

Co Durham 

TS29 6AD